We were advised by our courier that due to the COVID-19 pandemic (flight cancellations, city lock downs, partial operation of Customs and local posts worldwide), delivery of some packages in some cities may be significantly delayed including the updating of the tracking information.
For orders that are still in transit after a 60-day period**, we will be giving a bonus of 10% store credit.
For orders that are in transit after a 90-day period**, we will automatically issue a 100% full refund and give another 10% store credit. And with the possibility that the package would still be delivered.
All orders that are marked as cancelled, lost or returned, we will resend the orders plus a bonus of 10% store credit.
**If the local post would required the item to be picked-up by the recipient, the item is considered delivered once it reaches the local post or delivery office.
**Does not apply to failed deliveries due to wrong/incomplete address or if the recipient (or any representative) is not present to accept the delivery.
- We can not modify/cancel if the order is being processed or in transit already. We try to process the orders once we receive them so you would receive the item as soon as possible. Although, if you contact us within one hour after making the order (firstname.lastname@example.org), we can still modify/cancel your order.
- To be eligible for a return, the item must be unused and in the same condition that you received it.
- Due to Health Regulations we cannot accept returns on any items that have been used, washed, dried, soiled, stained, or covered in pet hair. We will also refuse returns that have an odour such as smoke or perfume.
- Please inform us within 30 days of receiving the item/s. No refund or return requests will be entertained if the item/s has been with you for more than 30 days already.
- Do not send your purchase back to the factory address as we have different locations for returns. We will send you the return address when you send an email of request (email@example.com)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will process the refund within 7 days upon receiving the items.
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
- If the item is defective or damaged we can offer a free exchange. Please contact us at email@example.com
- We don't have a shipping label. You will be responsible for paying for the shipping costs for returning your item. You may return the items through your local post with the lowest cost available, but we would recommend a trackable shipping service, so we could track accordingly the package.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CLEARANCE / SALE ITEMS:We do not offer refunds or exchanges on clearance items!